Refund/Exchange Policy

At AdiyogiWatches, we take extreme care while packaging and shipping your luxury watches. However, if there is an issue with your order, please read our policy below.

1. Return Policy

We offer returns only in case of damaged or defective products.

To be eligible for a return, you must provide:

✔ Mandatory Unboxing Video (Old Format Requirement)

  • The unboxing video should start from the moment you receive the sealed parcel.

  • The video must clearly show the full unsealing, opening of the package, and the issue.

  • The parcel must be opened in one single continuous video — no cuts, no pauses.

✔ 2–3 Clear Pictures of the Damage

  • Photos must clearly show the defect or damage from multiple angles.

Important:

Without the unboxing video as described above, the return cannot be processed under any circumstances.

2. When to Report the Issue

  • You must inform us within 24 hours of delivery.

  • Any complaint made after 24 hours will not be accepted.

3. Conditions for Return Approval

A return will be approved only if:

  • The product is physically damaged upon arrival

  • The product received is defective or not working

  • The wrong product was delivered

Returns will not be accepted for:

  • Minor color or design variation due to lighting/screens

  • Damage caused after use

  • Incorrect order placed by the customer

  • Change of mind after purchase

4. No Exchange Policy

We do not offer exchanges on any products.

5. Refund Policy

Once your return is approved:

  • Refund will be issued to your original payment method

  • Refund processing time: 5–7 business days

  • Shipping charges are non-refundable

  • If the product is found to be intentionally damaged or the video does not meet our requirements, refund will be denied

6. Return Shipping

  • In case of a valid damage claim, AdiyogiWatches will guide you through the return shipping process.

  • The product must be returned in original packaging with all accessories.

7. Contact Us for Support

📧 Email: artraders232@gmail.com
📞 Phone: 9389763027
📍 AdiyogiWatches, Delhi, India